Keep the conversation connected to the work.
A short, clear plan is easier to review than a large collection of assumptions.
Understand one task
Show the current process and the point where a customer or colleague gets stuck. Public or anonymised examples are enough for the first discussion.
Agree the useful change
Define users, content, languages, systems and constraints. Record decisions needed from providers or advisers. Scope, timing and commercial terms follow the actual work.
Try the important journey
Your nominated reviewers assess the experience and information using realistic examples. Include a correction or missing detail, not only the ideal path.
Prepare the handover
Confirm account ownership, editing, recovery and support. Publication and live provider checks remain separate from a demonstration.
Working across locations
We deliver remotely from the United States. Agree meeting times with explicit zones and a place for decisions and approvals. Italian language review and any on-site requirements need their own arrangements.